Shipping, Pickup & Delivery Policy

Free in-store pickup is available at 5711 Telegraph Ave, Oakland, CA 94609. Pickup is the recommended method for perishable items such as injera, fresh produce, and dairy.

• ·Same-day pickup is available for most orders placed before 6:00 PM.
• ·You will receive an email or SMS notification when your order is ready.
• ·Bring your order confirmation (printed or on your phone) to pick up.
• ·Orders must be picked up within 24 hours of the ready notification, or they may be restocked.
• ·Perishable items must be picked up within 2 hours of the ready notification.
• ·A government-issued ID may be required for large orders.
• ·If you cannot pick up within the window, contact us at (510) 547-8332 to arrange an alternative.
• ·Store hours: Monday–Sunday, 9:00 AM – 9:30 PM.

We offer local delivery to Oakland, Berkeley, Emeryville, Piedmont, Alameda, and surrounding East Bay areas. Delivery is available for orders meeting the minimum threshold.

• ·Minimum order for delivery: $75.00 (before tax).
• ·Delivery fees: $5–$15 depending on distance from our store.
• ·Delivery windows are typically 2–6 PM and 5–9 PM on available days. You will be notified of your delivery window at time of confirmation.
• ·Perishable items are eligible for same-day or next-day delivery only.
• ·Someone must be present to receive the delivery. If no one is available, the order will be held for pickup.
• ·Arada Market is not responsible for perishable items left unrefrigerated after a failed delivery attempt.
• ·For bulk or large deliveries, contact us directly to arrange scheduling.

We ship non-perishable items within the continental United States via USPS or UPS. Perishable goods — including all food items requiring refrigeration — cannot be shipped and are available for pickup or local delivery only.

• ·Standard shipping: 5–7 business days.
• ·Expedited shipping (2–3 business days) available at checkout for an additional fee.
• ·Free standard shipping on orders over $100.
• ·Shipping rates for orders under $100 are calculated at checkout based on weight and destination.
• ·Orders are processed within 1–2 business days of payment confirmation.
• ·You will receive a tracking number via email once your order ships.
• ·Arada Market is not responsible for shipping delays caused by carriers, weather, or other external factors.
• ·Damaged packages: Contact us within 48 hours of delivery with photos of the damage.
• ·Lost packages: Contact us and we will file a claim with the carrier on your behalf.

Items that cannot be shipped: All perishable food items, fresh injera, dairy products, fresh herbs, and any items requiring refrigeration or temperature control must be purchased in-store, via local pickup, or local delivery.

• ·Perishable foods (injera, dairy, fresh produce, meats, herbs)
• ·Items containing liquids over carrier-permitted limits
• ·Certain incense and candle products (check product listing)
• ·We do not ship internationally at this time

• ·Standard orders: 1–2 business days.
• ·Bulk orders: confirmed within 24 hours, fulfilled within 2–5 business days.
• ·Holiday and high-demand periods may experience additional processing time — we will communicate proactively.
• ·Orders placed on weekends may begin processing the following Monday.

Customers are responsible for providing a complete and accurate shipping or delivery address. Arada Market is not responsible for packages delivered to incorrect addresses provided by the customer. If a package is returned to us due to an undeliverable address, you will be charged the cost of re-shipping.

Arada Market
5711 Telegraph Ave, Oakland, CA 94609
Phone: (510) 547-8332
Email: info@aradamarket.com
Hours: Mon–Sun, 9:00 AM – 9:30 PM