Bulk Orders Policy

A bulk order is generally defined as a purchase that meets one or more of the following criteria:

• ·Total order value of $150 or more
• ·Quantities of 10 or more units of a single product
• ·Orders intended for resale, events, institutional use, or organizational distribution
• ·Custom-assembled packages or gift sets in quantities of 5 or more

We are flexible on minimums for nonprofit organizations and community groups. Contact us to discuss your specific needs.

• ·Submit a bulk order request through our website's Bulk Orders page, or contact us directly by phone or email.
• ·Provide your name, organization (if applicable), preferred contact method, estimated quantities, and preferred fulfillment date.
• ·We will confirm your order and pricing within 24 hours of receiving your request.
• ·A deposit of 25–50% may be required for orders over $500 or for custom/specialty items.
• ·Final pricing is confirmed in writing before your order is processed.

• ·Bulk pricing is available for qualifying orders. Discounts vary by product category and quantity.
• ·Pricing quoted at time of order confirmation is valid for 7 days.
• ·We reserve the right to adjust pricing if ingredient or import costs change significantly between order placement and fulfillment.
• ·You will be notified of any pricing changes before the order is finalized.
• ·Sales tax applies to all applicable taxable goods per California law.

• ·Standard bulk orders are fulfilled within 2–5 business days of order confirmation and deposit receipt.
• ·Large orders (over $1,000) or specialty/imported items may require 5–10 business days.
• ·Perishable bulk items (e.g., fresh injera, dairy) are available for same-day or next-day fulfillment only — advance notice required.
• ·Orders for events or specific dates should be placed at least 5 business days in advance.
• ·We will communicate any delays or availability issues proactively.

If an item in your bulk order is unavailable at time of fulfillment, we will:

• ·Contact you to propose a substitution of equal or greater value.
• ·Never substitute without your explicit approval.
• ·Offer a full refund for any unavailable items if no suitable substitution is available.
• ·Notify you as early as possible — typically 24–48 hours before your scheduled pickup or delivery.

• ·Bulk orders are available for in-store pickup at 5711 Telegraph Ave during store hours.
• ·Local delivery for bulk orders is available within the East Bay — delivery fee determined by order size and distance.
• ·For very large orders requiring a vehicle, special delivery arrangements can be made — contact us.
• ·Pickup scheduling should be confirmed at least 24 hours in advance.

• ·Bulk orders may be cancelled within 24 hours of order confirmation with no penalty.
• ·Cancellations after 24 hours but before fulfillment: deposit is forfeited.
• ·Cancellations after fulfillment has begun: full order amount may be charged.
• ·Perishable bulk orders cannot be cancelled once preparation has begun.
• ·To cancel, contact us immediately at (510) 547-8332 or info@aradamarket.com.

• ·A deposit of 25–50% is required for orders over $500 at time of order confirmation.
• ·Deposits are non-refundable for cancellations made after the 24-hour window.
• ·Final payment is due at time of pickup or, for delivery, upon receipt.
• ·We accept all major credit/debit cards, Zelle, and cash for bulk orders.

Arada Market — Bulk Orders
5711 Telegraph Ave, Oakland, CA 94609
Phone: (510) 547-8332
Email: info@aradamarket.com
Hours: Mon–Sun, 9:00 AM – 9:30 PM