Privacy Policy

Arada Market ("we," "us," "our") is an Ethiopian and East African retail market located at 5711 Telegraph Ave, Oakland, CA 94609. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, subscribe to our newsletter, or interact with us in any way.

We collect the following categories of personal information:

Information you provide directly:

• ·Name, email address, phone number, and mailing/delivery address
• ·Order details including items purchased, payment method type, and order history
• ·Account login credentials if you create an account
• ·Messages and communications sent through our contact form
• ·Newsletter subscription preferences
• ·Bulk order requests including organization name, quantities, and contact details

Information collected automatically:

• ·IP address, browser type, device type, and operating system
• ·Pages visited, time spent on site, referring URLs, and clickstream data
• ·Cookie identifiers and session data
• ·Location data (general region only, not precise GPS)

• ·To process and fulfill your orders, including shipping, delivery, and pickup coordination
• ·To communicate with you about your order status, updates, and support
• ·To send newsletters, promotional offers, and weekly specials — only if you have subscribed
• ·To improve our website, product offerings, and customer experience
• ·To detect and prevent fraud or unauthorized activity
• ·To comply with legal obligations under California and federal law
• ·To analyze site traffic and usage patterns using aggregated, anonymized data

We do not sell your personal information. We may share your information only in the following limited circumstances:

• ·Payment processors (e.g., Stripe) — to securely process your transactions. We do not store your full card number.
• ·Shipping and delivery partners — to fulfill your order
• ·Email service providers — to send order confirmations and newsletters
• ·Analytics providers — using aggregated/anonymized data only
• ·Legal compliance — if required by law, court order, or government authority
• ·Business transfers — if Arada Market is acquired or merged, your data may transfer to the successor entity

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• ·Essential cookies — required for site functionality (e.g., shopping cart, session management)
• ·Analytics cookies — to understand how visitors use our site (e.g., Google Analytics)
• ·Preference cookies — to remember your settings and choices
• ·Embedded content — Google Maps may set cookies when the map is displayed

You may disable cookies in your browser settings. Note that disabling essential cookies may affect your ability to use certain features, including the shopping cart.

We implement industry-standard security measures including SSL/TLS encryption, secure payment processing, and access controls. However, no method of transmission over the internet is 100% secure. We encourage you to use a strong password if you create an account and to contact us immediately if you suspect unauthorized use.

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining order history, complying with legal obligations, and resolving disputes. You may request deletion of your data at any time (see below).

If you are a California resident, you have the following rights under the CCPA and CPRA:

• ·Right to Know — You may request information about the categories and specific pieces of personal information we have collected about you.
• ·Right to Delete — You may request deletion of your personal information, subject to certain exceptions.
• ·Right to Correct — You may request correction of inaccurate personal information.
• ·Right to Opt-Out of Sale/Sharing — We do not sell or share personal information for cross-context behavioral advertising.
• ·Right to Limit Use of Sensitive Personal Information — We only use sensitive personal information as necessary to fulfill your order.
• ·Right to Non-Discrimination — We will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, contact us at info@aradamarket.com or (510) 547-8332. We will respond to verified requests within 45 days as required by California law.

Our website is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically.

For privacy questions, data requests, or concerns:

Arada Market — Privacy Contact
5711 Telegraph Ave, Oakland, CA 94609
Phone: (510) 547-8332
Email: info@aradamarket.com