Returns & Refunds Policy

Our commitment to your satisfaction — with clear rules for every product category.

Last updated: June 2025

Eligible for Return

·Non-perishable pantry items — unopened, original packaging, within 14 days
·Clothing & merchandise — unworn, tags attached, within 14 days
·Beauty products — unopened and sealed, within 14 days
·Gifts & home décor — in original condition, within 14 days
·Defective or damaged items — contact us within 48 hours of receipt

Final Sale / Non-Returnable

·All perishable food items (injera, dairy, fresh produce, fresh meats)
·Opened or partially used food products or spices
·Opened beauty products (skincare, hair care, body oils)
·Earrings and pierced jewelry (for hygiene reasons)
·Custom or bulk orders
·Sale or clearance items marked final sale
·Religious items and incense (once opened)

How to Return an Item

To initiate a return, please contact us within the applicable window:

·Call us at (510) 547-8332 or email info@aradamarket.com with your order number and reason.
·Bring the item(s) to our store at 5711 Telegraph Ave, Oakland, CA 94609 during store hours (Mon–Sun, 9 AM–9:30 PM).
·Items must be in their original condition and packaging.
·A receipt or order confirmation is required for all returns.

Refund Processing

·Approved refunds are issued to the original payment method within 5–7 business days.
·Cash purchases will be refunded in cash or as store credit at our discretion.
·Shipping charges are non-refundable unless the return is due to our error.
·Store credit may be offered in lieu of a refund for certain items.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receipt at (510) 547-8332 or info@aradamarket.com. Include your order number and a photo of the issue. We will replace the item, issue a full refund, or provide store credit — your choice.

Jewelry Return Policy

·Non-pierced jewelry (necklaces, bracelets, rings, anklets) may be returned within 14 days in original condition.
·Earrings and pierced jewelry are final sale for hygiene reasons.
·Handmade and imported jewelry may show slight variations — this is not a defect.
·Tarnishing due to exposure to water, chemicals, or improper storage is not covered.

Clothing & Merchandise

·Clothing must be unworn, unwashed, and returned with all original tags attached.
·Returns accepted within 14 days of purchase.
·Handmade or imported garments may vary slightly from photos — this is not grounds for return.
·Items marked "Final Sale" at time of purchase are not eligible for return or exchange.

Bulk Orders

Bulk orders are generally final sale. Cancellations may be accepted up to 24 hours before the confirmed fulfillment date if no deposit has been processed. Contact us immediately if you have an issue with a bulk order.

Contact for Returns

Arada Market
5711 Telegraph Ave, Oakland, CA 94609
Phone: (510) 547-8332
Email: info@aradamarket.com
Hours: Mon–Sun, 9:00 AM – 9:30 PM